Refund Policy

We want you to love your purchase. However, if there’s an issue with your order, please review our policy below:

⏳ Return Eligibility

You may request a return within 24 hours of delivery.
Unfortunately, if more than 24 hours have passed since your package was marked as delivered, we are unable to offer a refund or exchange.

To be eligible for a return:

• The lace must be uncut and intact

• The unit must be unused, unworn, and in original packaging

• Return must be pre-approved via email

Do not return any items without receiving approval first. Email us at Symphony.Tresses@gmail.com to initiate a return.

💸 Refunds (If Applicable)

Once your return is received and inspected, you will be notified of its status.
If approved:

• A 15% restocking fee will be deducted

• Refunds will be issued to your original payment method within 5–10 business days

⏱ Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account and contact your credit card provider

2. Confirm any processing time with your bank

3. If you still have not received your refund after 10 business days, email us at Symphony.Tresses@gmail.com

🛍️ Sale & Custom Items

• Sale items are final sale and non-refundable

• Custom wigs and colored units are not eligible for returns or exchanges

🔄 Exchanges (If Applicable)

Exchanges are only offered if:

• You receive the wrong bundle length

• You receive the incorrect closure type

📦 Shipping & Return Costs

If your return is approved:

• You will receive instructions via email

• Customers are responsible for return shipping costs

• Shipping costs are non-refundable

If the value of your return exceeds $75, we recommend using a trackable shipping method or purchasing shipping insurance. We are not responsible for lost or damaged returns.

🚚 Missed Expedited Delivery

If you paid for next day delivery and did not receive your package on time, you may be eligible for a partial refund of the shipping cost only. Email us to request a review.